Effective Date: July 4, 2025

At Castillo Outdoor Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information—including SMS communications.

Privacy Policy

Introduction

Castillo Outdoor Services ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you engage with our services, including SMS messaging.

Information We Collect

We may collect personal information such as:

• Name

• Phone number

• Email address

• Address

• Project details

How We Use Your Information

We use your information solely for:

• Responding to service inquiries and requests

• Scheduling and confirming appointments

• Providing estimates and quotes

• Sending service updates and notifications via SMS

Text Messaging (SMS)

By providing your mobile number and opting in, you consent to receive automated SMS messages regarding appointment confirmations, service updates, promotions, and other communications related directly to Castillo Outdoor Services.

Opt-Out Instructions

You can opt-out of receiving SMS messages at any time by replying "STOP" to any message. After sending "STOP," you will no longer receive SMS messages from us. For help, reply "HELP" or contact us directly.

Sharing and Disclosure of Information

We do not sell, rent, or share your personal information, including your mobile phone number or SMS opt-in data, with third parties for marketing or promotional purposes. Your SMS opt-in data and consent are shared solely with SMS aggregators and providers to facilitate message delivery, as required by law.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of external websites.

Changes to This Privacy Policy

We may periodically update our Privacy Policy. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

Castillo Outdoor Services
San Antonio, Texas
📧 castillooutdoorservices@gmail.com